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Digital Finance in the field

  • State of Play - Insights on the Evolution of Pakistan’s Mobile Money Agent Network
    02 Oct 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/in/sidra-butt-mughal-a7608815/
      External Contributor: 
      Yes

    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      Link: 
      https://www.linkedin.com/in/imran-khan-a7039511/
      External Contributor: 
      Yes

    The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in

  • Progress and Challenges with KYC and Digital ID
    04 Sep 2017

    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Global Technical Director at MicroSave
      Link: 
      http://ke.linkedin.com/pub/david-cracknell/0/328/207
      Order: 
      3
      External Contributor: 
      Yes

    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services
      Link: 
      https://www.linkedin.com/in/venkata-n-atluri-34b9784/
      Order: 
      6
      External Contributor: 
      Yes

    "Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa

  • A Strategic Approach for Next-Generation DFS Agent Networks
    01 Sep 2017

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      Yes

    • William Nanjero

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/william-nanjero-07a90a21?authType=NAME_SEARCH&authToken=XURp&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A76906462%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1453813086215%2Ctas%3Awill
      Order: 
      5
      External Contributor: 
      Yes

    • Isaac Ondieki

      Faculty Image: 
      Faculty Title: 
      Regional Managing Director Africa Nairobi, Kenya
      External Contributor: 
      Yes

    With special thanks and acknowledgement to Abhinav Sinha (EKO India), Tamara Cook (FSD Kenya), Kwame Oppong (CGAP), Paul Mbugua (Eclectics), Paul Musoke (FSD Africa), and Abigail Komu (Independent Consultant).

    Some people may argue that agent

  • Three Areas DFS Providers Prioritise to Enhance Agent Networks
    29 Aug 2017

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      Order: 
      7
      External Contributor: 
      No

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Since its launch in 2013, The Helix Institute has offered evidence-based insights, practical training

  • What does training actually do to agents?
    10 Jan 2017

    • Akhand Tiwari

      Faculty Image: 
      Faculty Title: 
      Senior Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/akhand-tiwari-10607a5
      External Contributor: 
      Yes

    • Bhavana Srivastava

      Faculty Image: 
      Faculty Title: 
      Associate Director - Business Development & Project Management
      Link: 
      https://in.linkedin.com/in/bhavana-srivastava-aa8a698
      External Contributor: 
      Yes

    • Pragya Jain

      Faculty Image: 
      Faculty Title: 
      Quant Expert (M&E) at MicroSave
      Link: 
      https://in.linkedin.com/in/pragya-jain-45a68912
      External Contributor: 
      Yes

    The Helix Institute of Digital Finance recently concluded the second wave of the Agent Network Accelerator (ANA) study in Bangladesh, which, along with a number of other key findings, highlights the

  • Fighting DFS Fraud from Five Fronts
    14 Nov 2016

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    When it comes to fraud in digital financial services (DFS), stories from Uganda will surely arise: be it the infamous case of

  • Du Lancement À L’Accélération De La Finance Digitale: Les Leçons Du Marché Béninois
    01 Nov 2016

    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      Link: 
      https://ke.linkedin.com/in/mélissa-rousset-91064722/en
      External Contributor: 
      Yes

    Cliquer ici pour lire cet article en Anglais

  • From Launch to Lift-Off: Lessons from the Beninese Market
    01 Nov 2016

    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      Link: 
      https://ke.linkedin.com/in/mélissa-rousset-91064722/en
      External Contributor: 
      Yes

    Click here

  • Building a Business Case for Women Agents
    18 Oct 2016

    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      Link: 
      https://ke.linkedin.com/in/mélissa-rousset-91064722/en
      External Contributor: 
      Yes

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other

  • Demystifying The Role of Master Agents
    05 Oct 2016

    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/annabelroselee
      Order: 
      7
      External Contributor: 
      Yes

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      Yes

    Agents are deemed the lynchpin of any

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