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02 Oct 2017
The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in
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01 Sep 2017
Basis great inputs and discussions from Amrik Heyer, FSD Kenya, Stephen Mwaura former Head of Payments, Central Bank of Kenya, Uma Shankar Paliwal, Former Executive Director, RBI, Dennis Njau, Head of Channels, Kenya Commercial Bank, Gang Chai, Payment Policy Manager, Central
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06 Mar 2017
Financial access is the foundation of financial inclusion. A person cannot decide to use a financial service until it has been extended within their reach. Central to measuring access to finance is the
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03 Mar 2017
The first blog in this series explained that currently,
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27 Jan 2016
Zambia introduced Digital Financial Services (DFS) to the world with the launch of Celpay in 2002. Celpay’s offering to Zambians was somewhat similar to Safaricom’s ‘microfinance credit re-payment’ product,
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16 Dec 2015
This is the second blog in a three part series, which compares digital financial service offerings in Kenya. The first blog focused on mobile money
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21 Sep 2015
There is a key difference in how the Digital Financial Services (DFS) market in India has evolved when compared to other countries. While in most countries the expansion of DFS along with agent networks has been driven by profit, the growth of DFS in India has essentially been the result of
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25 Feb 2015
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26 Jan 2015
Financial inclusion has evolved significantly since the days of microfinance. Today, instead of building small financial institutions to offer services to marginalized populations, partnerships are being built with huge banks and telecom providers that leverage their infrastructure, human