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Digital Finance in the field

  • State of Play - Insights on the Evolution of Pakistan’s Mobile Money Agent Network
    02 Oct 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/in/sidra-butt-mughal-a7608815/
      External Contributor: 
      Yes

    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      Link: 
      https://www.linkedin.com/in/imran-khan-a7039511/
      External Contributor: 
      Yes

    The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in

  • Three Steps to Keeping Banks Agents Happy
    20 Apr 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Banks eyeing agency banking rollouts in Africa can learn from Kenya

  • Benchmarking Customer to Agent Ratios
    29 Mar 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    DFS providers struggle with a variant on the chicken and egg problem: whether to recruit more agents or more customers? How to provide adequate access for customers while ensuring agents face sufficient

  • Targeting Agent Activity to Increase Returns
    06 Mar 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

     

    The dormancy scourge

    Every year the

  • From OTC to Mobile Accounts: Easypaisa’s Journey
    20 Jan 2017

    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/profile/view?id=41758598
      External Contributor: 
      Yes

    • Omar Moeen Malik

      Faculty Image: 
      Faculty Title: 
      Head of Payments, Easypaisa at Telenor Pakistan
      Link: 
      https://pk.linkedin.com/in/omarmoeen
      External Contributor: 
      Yes

    In 2009, Pakistan spearheaded the over the counter (OTC) transaction revolution. But in the summer of 2017, the digital financial services (DFS) landscape may experience a watershed moment. In June 2016, the

  • What does training actually do to agents?
    10 Jan 2017

    • Akhand Tiwari

      Faculty Image: 
      Faculty Title: 
      Senior Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/akhand-tiwari-10607a5
      External Contributor: 
      Yes

    • Bhavana Srivastava

      Faculty Image: 
      Faculty Title: 
      Associate Director - Business Development & Project Management
      Link: 
      https://in.linkedin.com/in/bhavana-srivastava-aa8a698
      External Contributor: 
      Yes

    • Pragya Jain

      Faculty Image: 
      Faculty Title: 
      Quant Expert (M&E) at MicroSave
      Link: 
      https://in.linkedin.com/in/pragya-jain-45a68912
      External Contributor: 
      Yes

    The Helix Institute of Digital Finance recently concluded the second wave of the Agent Network Accelerator (ANA) study in Bangladesh, which, along with a number of other key findings, highlights the

  • Managing Master Agents: 101
    11 Oct 2016

    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/annabelroselee
      Order: 
      7
      External Contributor: 
      Yes

    Discussions around Master Agents are often confusing.  This confusion usually stems from the varying terms used to describe them. While to some providers they are ‘Aggregators’, to

  • Agency Banking: How Female Agents Make a Difference
    28 Jun 2016

    • Samveet Sahoo

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://in.linkedin.com/in/samveetsahoo
      External Contributor: 
      Yes

    • Aakanksha Thakur,

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/aakankshathakur
      External Contributor: 
      Yes

    • Prabir Barooah

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://in.linkedin.com/in/prabir-barooah-181b1514
      External Contributor: 
      Yes

    • Isvary Sivalingam

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://fr.linkedin.com/in/isvary-sivalingam-32220620
      External Contributor: 
      Yes

    Bilkis Banu sits along with a few of her customers in the veranda of her house and talks to us about the close bond that she shares with them. She was signed up as an agent to offer door-to-door cash deposit and withdrawal services for

  • Understanding Gender Dynamics in Agent Banking
    28 Jun 2016

    • Nimesh Soni

      Faculty Image: 
      Faculty Title: 
      Analyst
      Link: 
      https://in.linkedin.com/in/nimeshiifm
      External Contributor: 
      Yes

    • Vikram Sharma

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/vikrampsharma
      External Contributor: 
      Yes

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      Order: 
      7
      External Contributor: 
      No

    • Ritesh Dhawan

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://in.linkedin.com/in/ritesh-dhawan-0026a014
      External Contributor: 
      Yes

    MicroSave used its Market Insights for

  • Debunking the Myth of OTC
    20 Jun 2016

    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/profile/view?id=41758598
      External Contributor: 
      Yes

    • Anup Singh

      Faculty Image: 
      Faculty Title: 
      Head of The Helix Institute
      Link: 
      https://ke.linkedin.com/in/anupsinghaks
      Order: 
      1
      External Contributor: 
      No

    Walking through the markets of Senegal and Pakistan, you will easily hear ‘Warimako!’, and ‘Easypaisa kara lo!’  These phrases have morphed into a catch-all for mobile money transfers—

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