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Digital Finance in the field

  • WhatsApp with Agent Monitoring and Support?
    03 Aug 2018

    • Dorcas Muthoni

      Faculty Image: 
      Faculty Title: 
      Analyst - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/dorcas-karimi-b07b59a7?authType=NAME_SEARCH&authToken=qfcc&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A382077943%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342308612%2Ctas%3Adorcas
      External Contributor: 
      Yes

    • Edward Obiko

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Order: 
      6
      External Contributor: 
      No

    ​We met Cyrus Kibuchi on a Monday morning at Kamangu, a town 40 km from Nairobi. Cyrus works as an agent in Kamangu, and days like this usually find him busy at work. He is an agent who serves seven digital financial services (DFS)

  • The Unrealised Potential of Mobile Wallets in Pakistan
    18 Dec 2017

    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/in/sidra-butt-mughal-a7608815/
      External Contributor: 
      Yes

    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      Link: 
      https://www.linkedin.com/in/imran-khan-a7039511/
      External Contributor: 
      Yes

    Currently, Over the Counter (OTC) transactions in Pakistan

  • State of Play - Insights on the Evolution of Pakistan’s Mobile Money Agent Network
    02 Oct 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/in/sidra-butt-mughal-a7608815/
      External Contributor: 
      Yes

    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      Link: 
      https://www.linkedin.com/in/imran-khan-a7039511/
      External Contributor: 
      Yes

    The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in

  • Progress and Challenges with KYC and Digital ID
    04 Sep 2017

    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Global Technical Director at MicroSave
      Link: 
      http://ke.linkedin.com/pub/david-cracknell/0/328/207
      Order: 
      3
      External Contributor: 
      Yes

    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services
      Link: 
      https://www.linkedin.com/in/venkata-n-atluri-34b9784/
      Order: 
      6
      External Contributor: 
      Yes

    "Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa

  • A Strategic Approach for Next-Generation DFS Agent Networks
    01 Sep 2017

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      Yes

    • William Nanjero

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/william-nanjero-07a90a21?authType=NAME_SEARCH&authToken=XURp&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A76906462%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1453813086215%2Ctas%3Awill
      Order: 
      5
      External Contributor: 
      Yes

    • Isaac Ondieki

      Faculty Image: 
      Faculty Title: 
      Regional Managing Director Africa Nairobi, Kenya
      External Contributor: 
      Yes

    With special thanks and acknowledgement to Abhinav Sinha (EKO India), Tamara Cook (FSD Kenya), Kwame Oppong (CGAP), Paul Mbugua (Eclectics), Paul Musoke (FSD Africa), and Abigail Komu (Independent Consultant).

    Some people may argue that agent

  • Interoperability – A Regulatory Perspective
    01 Sep 2017

    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Global Technical Director at MicroSave
      Link: 
      http://ke.linkedin.com/pub/david-cracknell/0/328/207
      Order: 
      3
      External Contributor: 
      Yes

    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services
      Link: 
      https://www.linkedin.com/in/venkata-n-atluri-34b9784/
      Order: 
      6
      External Contributor: 
      Yes

    Basis great inputs and discussions from Amrik Heyer, FSD Kenya, Stephen Mwaura former Head of Payments, Central Bank of Kenya, Uma Shankar Paliwal, Former Executive Director, RBI, Dennis Njau, Head of Channels, Kenya Commercial Bank, Gang Chai, Payment Policy Manager, Central

  • Liquidity – Solving Agents’ Perennial Problem
    30 Aug 2017

    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Link: 
      http://uk.linkedin.com/in/grahamanwright
      Order: 
      4
      External Contributor: 
      No

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      Order: 
      7
      External Contributor: 
      No

    The blog is based on insightful inputs from Maurice Oyare (PesaPoint), Joseck Mudiri (IFC), Edwin Otieno (Software Group), George Muga (Airtel-Africa), Edwin Odira (Telkom), Paul Langlois-Meurinne (Optimetrics), Nic Wasunna (GSMA) and Wilfred Ndirangu (Eclectics

  • More Than Hygiene – Improving Agent Network Performance to Maximise Profitability
    29 Aug 2017

    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Link: 
      http://uk.linkedin.com/in/grahamanwright
      Order: 
      4
      External Contributor: 
      No

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Over the last four years, as part of the Agent Network Accelerator (ANA

  • Three Areas DFS Providers Prioritise to Enhance Agent Networks
    29 Aug 2017

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      Order: 
      7
      External Contributor: 
      No

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Since its launch in 2013, The Helix Institute has offered evidence-based insights, practical training

  • Three Steps to Keeping Banks Agents Happy
    20 Apr 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Banks eyeing agency banking rollouts in Africa can learn from Kenya

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