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Digital Finance in the field

  • WhatsApp with Agent Monitoring and Support?
    03 Aug 2018

    • Dorcas Muthoni

      Faculty Image: 
      Faculty Title: 
      Analyst - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/dorcas-karimi-b07b59a7?authType=NAME_SEARCH&authToken=qfcc&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A382077943%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342308612%2Ctas%3Adorcas
      External Contributor: 
      Yes

    • Edward Obiko

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Order: 
      6
      External Contributor: 
      No

    ​We met Cyrus Kibuchi on a Monday morning at Kamangu, a town 40 km from Nairobi. Cyrus works as an agent in Kamangu, and days like this usually find him busy at work. He is an agent who serves seven digital financial services (DFS)

  • The Unrealised Potential of Mobile Wallets in Pakistan
    18 Dec 2017

    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/in/sidra-butt-mughal-a7608815/
      External Contributor: 
      Yes

    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      Link: 
      https://www.linkedin.com/in/imran-khan-a7039511/
      External Contributor: 
      Yes

    Currently, Over the Counter (OTC) transactions in Pakistan

  • State of Play - Insights on the Evolution of Pakistan’s Mobile Money Agent Network
    02 Oct 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/in/sidra-butt-mughal-a7608815/
      External Contributor: 
      Yes

    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      Link: 
      https://www.linkedin.com/in/imran-khan-a7039511/
      External Contributor: 
      Yes

    The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in

  • Why Most Agent Networks Will Fail
    13 Sep 2017

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    The Soul of an Agent Network

    The Helix Institute has evaluated and advised all types of agent networks in countries around the world. Big ones, rural ones, new ones, bank ones, and even imaginary inactive ones. Despite the

  • Progress and Challenges with KYC and Digital ID
    04 Sep 2017

    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Global Technical Director at MicroSave
      Link: 
      http://ke.linkedin.com/pub/david-cracknell/0/328/207
      Order: 
      3
      External Contributor: 
      Yes

    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services
      Link: 
      https://www.linkedin.com/in/venkata-n-atluri-34b9784/
      Order: 
      6
      External Contributor: 
      Yes

    "Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa

  • Liquidity – Solving Agents’ Perennial Problem
    30 Aug 2017

    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Link: 
      http://uk.linkedin.com/in/grahamanwright
      Order: 
      4
      External Contributor: 
      No

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      Order: 
      7
      External Contributor: 
      No

    The blog is based on insightful inputs from Maurice Oyare (PesaPoint), Joseck Mudiri (IFC), Edwin Otieno (Software Group), George Muga (Airtel-Africa), Edwin Odira (Telkom), Paul Langlois-Meurinne (Optimetrics), Nic Wasunna (GSMA) and Wilfred Ndirangu (Eclectics

  • More Than Hygiene – Improving Agent Network Performance to Maximise Profitability
    29 Aug 2017

    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Link: 
      http://uk.linkedin.com/in/grahamanwright
      Order: 
      4
      External Contributor: 
      No

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Over the last four years, as part of the Agent Network Accelerator (ANA

  • Three Areas DFS Providers Prioritise to Enhance Agent Networks
    29 Aug 2017

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      Order: 
      7
      External Contributor: 
      No

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Since its launch in 2013, The Helix Institute has offered evidence-based insights, practical training

  • Three Steps to Keeping Banks Agents Happy
    20 Apr 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Banks eyeing agency banking rollouts in Africa can learn from Kenya

  • From OTC to Mobile Accounts: Easypaisa’s Journey
    20 Jan 2017

    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/profile/view?id=41758598
      External Contributor: 
      Yes

    • Omar Moeen Malik

      Faculty Image: 
      Faculty Title: 
      Head of Payments, Easypaisa at Telenor Pakistan
      Link: 
      https://pk.linkedin.com/in/omarmoeen
      External Contributor: 
      Yes

    In 2009, Pakistan spearheaded the over the counter (OTC) transaction revolution. But in the summer of 2017, the digital financial services (DFS) landscape may experience a watershed moment. In June 2016, the

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