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04 Sep 2017
"Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa
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01 Nov 2016
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01 Nov 2016
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27 Jan 2016
Zambia introduced Digital Financial Services (DFS) to the world with the launch of Celpay in 2002. Celpay’s offering to Zambians was somewhat similar to Safaricom’s ‘microfinance credit re-payment’ product,
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16 Dec 2015
This is the second blog in a three part series, which compares digital financial service offerings in Kenya. The first blog focused on mobile money
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14 Dec 2015
There has been a great deal of international discourse on the topic of mobile money after Kenya’s successful implementation of M-PESA, and as we recently wrote,
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22 Apr 2015
When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company? Whose customer are you? In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO
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24 Nov 2014
Service Offerings at Agents are Static & Rudimentary
Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in