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Digital Finance in the field

  • The Volatile ‘Face’ of DFS in Zambia
    30 Aug 2016

    • Akhand Tiwari

      Faculty Image: 
      Faculty Title: 
      Senior Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/akhand-tiwari-10607a5
      External Contributor: 
      Yes

    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager, Digital Financial Insights at MicroSave
      Link: 
      https://ke.linkedin.com/in/maha-khan-a32b9911
      External Contributor: 
      Yes

    Patrick, Deputy Manager of Operations of a digital financial service provider in Zambia, was on his quarterly monitoring visit in Kafue, 60 kilometres from Lusaka, when he, yet

  • Agency Banking: How Female Agents Make a Difference
    28 Jun 2016

    • Samveet Sahoo

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://in.linkedin.com/in/samveetsahoo
      External Contributor: 
      Yes

    • Aakanksha Thakur,

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/aakankshathakur
      External Contributor: 
      Yes

    • Prabir Barooah

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://in.linkedin.com/in/prabir-barooah-181b1514
      External Contributor: 
      Yes

    • Isvary Sivalingam

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://fr.linkedin.com/in/isvary-sivalingam-32220620
      External Contributor: 
      Yes

    Bilkis Banu sits along with a few of her customers in the veranda of her house and talks to us about the close bond that she shares with them. She was signed up as an agent to offer door-to-door cash deposit and withdrawal services for

  • Understanding Gender Dynamics in Agent Banking
    28 Jun 2016

    • Nimesh Soni

      Faculty Image: 
      Faculty Title: 
      Analyst
      Link: 
      https://in.linkedin.com/in/nimeshiifm
      External Contributor: 
      Yes

    • Vikram Sharma

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/vikrampsharma
      External Contributor: 
      Yes

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Financial Services
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      Order: 
      7
      External Contributor: 
      No

    • Ritesh Dhawan

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://in.linkedin.com/in/ritesh-dhawan-0026a014
      External Contributor: 
      Yes

    MicroSave used its Market Insights for

  • Is the Non-Exclusive Agent Network Model Paying Off in Senegal?
    31 May 2016

    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      Link: 
      https://ke.linkedin.com/in/mélissa-rousset-91064722/en
      External Contributor: 
      Yes

    • Sabine Some - Mensah

      Faculty Image: 
      Faculty Title: 
      Technical Specialist Digital Finance at UNCDF
      Link: 
      https://ca.linkedin.com/in/sabinesomemensah
      External Contributor: 
      Yes

    Warimako ! – a Wolof expression translating to “Send me money”– is embedded in Senegalese vernacular, demonstrating the widespread adoption of Over-the-Counter (OTC) money transfers in this market.

  • Competition in the Kenyan Digital Finance Market: Digital Deposits (Part 3 of 3)
    18 Dec 2015

    • Joyce Murithi

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Banking and Financial Services at MicroSave
      Link: 
      https://ke.linkedin.com/in/joyce-murithi-72298844
      Order: 
      8
      External Contributor: 
      Yes

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    This is the third blog in a three part series, which compares digital financial service offerings in Kenya.  The

  • The Bricks and Mortar of Agent Networks: Training and Support in India
    03 Nov 2015

    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/profile/view?id=41758598
      External Contributor: 
      Yes

    While the first blog in this series explained how Indian Government mandates have determined

  • More Sophisticated Agent Networks Signal a Maturing Digital Finance Industry
    14 Jul 2015

    • Ignacio Mas

      Faculty Image: 
      Faculty Title: 
      xx
      Link: 
      http://www.ignaciomas.com/
      External Contributor: 
      Yes

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    Agents are critical to the customer experience of digital money services because they represent the first and most tangible service touch points for most end users. Agent networks are also probably the most operationally burdensome and costly element of the digital financial service value chain

  • The “I Don’t Have Enough Float” Quandary!
    04 Feb 2015

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      Yes

    Ugali is cornmeal porridge and a staple of the Kenyan diet; it is as Kenyan as M-PESA.  Last time my mother was making it, she ran out of cooking gas and texted me frantically to send her money so she could buy gas and finish cooking dinner before it got soggy.  I ran to the M-PESA agent near my

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