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Digital Finance in the field

  • More Than Hygiene – Improving Agent Network Performance to Maximise Profitability
    29 Aug 2017

    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Link: 
      http://uk.linkedin.com/in/grahamanwright
      Order: 
      4
      External Contributor: 
      No

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Over the last four years, as part of the Agent Network Accelerator (ANA

  • Benchmarking Customer to Agent Ratios
    29 Mar 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    DFS providers struggle with a variant on the chicken and egg problem: whether to recruit more agents or more customers? How to provide adequate access for customers while ensuring agents face sufficient

  • Targeting Agent Activity to Increase Returns
    06 Mar 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

     

    The dormancy scourge

    Every year the

  • Getting It Right: Why Counting Mobile Money Agents Accurately Matters
    06 Mar 2017

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Financial access is the foundation of financial inclusion.  A person cannot decide to use a financial service until it has been extended within their reach.  Central to measuring access to finance is the

  • Defining Terms and Options for Measuring Access to Digital Finance
    03 Mar 2017

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    The first blog in this series explained that currently,

  • Managing Master Agents: 101
    11 Oct 2016

    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/annabelroselee
      Order: 
      7
      External Contributor: 
      Yes

    Discussions around Master Agents are often confusing.  This confusion usually stems from the varying terms used to describe them. While to some providers they are ‘Aggregators’, to

  • Burgeoning ‘Typhoons’ in Digital Financial Services
    06 Apr 2016

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      Yes

    Typhoons are great engines of destruction. When a typhoon makes landfall it often produces a devastating storm surge that destroys everything in its path without mercy. The best defence against a typhoon is an accurate forecast

  • Accelerating Agent Banking in Kenya – Part Two
    13 Nov 2015

    • Dorieke Kuijpers

      Faculty Image: 
      Faculty Title: 
      Research Project Manager, Digital Financial Insights at MicroSave
      Link: 
      https://www.linkedin.com/in/dorieke-kuijpers-a0670718
      External Contributor: 
      Yes

    • Jeffrey Riecke

      Faculty Image: 
      Faculty Title: 
      Senior Associate at Accion
      Link: 
      https://www.linkedin.com/in/jeffreyriecke
      External Contributor: 
      Yes

    This blog was originally posted on the CFI Accion Blog

  • Whose Customer is it Anyway? Ensuring Every Customer is King
    22 Apr 2015

    • Christine Gachui

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Link: 
      https://www.linkedin.com/pub/christine-wanjiru-gachui/52/56b/501
      Order: 
      10
      External Contributor: 
      Yes

    When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company?  Whose customer are you?  In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO

  • The Better Service Agents Provide, The More Business They Do
    18 Mar 2015

    • Leena Anthony

      Faculty Image: 
      Faculty Title: 
      Analyst
      Link: 
      https://www.linkedin.com/pub/leena-anthony/20/883/aa0
      External Contributor: 
      Yes

    • Karthik Balasubramanian

      Faculty Image: 
      Faculty Title: 
      NA
      Link: 
      http://www.linkedin.com/pub/karthik-balasubramanian/7/711/603
      External Contributor: 
      Yes

    One of the major objectives of the Agent Network Accelerator (ANA) project is to determine which aspects of strategic operations really build the business case in the agency business. The Helix Institute has partnered with the 

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