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Digital Finance in the field

  • Building a Business Case for Women Agents
    18 Oct 2016

    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      Link: 
      https://ke.linkedin.com/in/mélissa-rousset-91064722/en
      External Contributor: 
      Yes

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other

  • Where Are Women Agents in Indian DFS?
    17 Jun 2016

    • Dorcas Muthoni

      Faculty Image: 
      Faculty Title: 
      Analyst - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/dorcas-karimi-b07b59a7?authType=NAME_SEARCH&authToken=qfcc&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A382077943%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342308612%2Ctas%3Adorcas
      External Contributor: 
      Yes

    • Mohit Saini

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/mohitsaini01
      External Contributor: 
      Yes

    • Kritika Shukla

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/kritika-shukla-2b02b3b8
      External Contributor: 
      Yes

    • Piyush Singh

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/piyushsingh1
      External Contributor: 
      Yes

    • Priya Garg

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/priya-garg-5a025078
      External Contributor: 
      Yes

    In India, 

  • Responsible Digital Finance: Seven Customer Risks that Need Attention Now
    23 Jun 2015

    • Michelle Kaffenberger

      Faculty Image: 
      Faculty Title: 
      Research Consultant
      Link: 
      https://www.linkedin.com/in/michellekaffenberger
      External Contributor: 
      Yes

    This blog was orginally posted on the CGAP Blog

    Digital financial services are growing globally, with a

  • The Powerful Agents & Fractured Markets of Pakistan
    11 Jun 2015

    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/profile/view?id=41758598
      External Contributor: 
      Yes

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    Pakistan is easily one of the top five leading digital finance markets in the world; yet also certainly one of the least understood.  Anyone striving to learn about it must first understand how the Over-the-Counter (OTC) methodology adopted in Pakistan works, as it operates uniquely compared to

  • Whose Customer is it Anyway? Ensuring Every Customer is King
    22 Apr 2015

    • Christine Gachui

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Link: 
      https://www.linkedin.com/pub/christine-wanjiru-gachui/52/56b/501
      Order: 
      10
      External Contributor: 
      Yes

    When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company?  Whose customer are you?  In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO

  • Anchoring Agent Commissions: How Much is Enough?
    07 Apr 2015

    • Doreen Ahimbisibwe

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Link: 
      https://www.linkedin.com/pub/doreen-ahimbisibwe/29/69/285
      Order: 
      10
      External Contributor: 
      No

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    How much does an agent need to earn to be satisfied, and stay motivated enough to provide a high quality of service to customers?  Behavioral science teaches us that people anchor their appraisals of value to other numbers around them in the ecosystem. Marketing firms understand this concept

  • Bending the Rules for Better Customer Service is probably a Good Thing
    02 Apr 2015

    • Doreen Ahimbisibwe

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Link: 
      https://www.linkedin.com/pub/doreen-ahimbisibwe/29/69/285
      Order: 
      10
      External Contributor: 
      No

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    This blog was originally posted on MicroSave's 'Financial Incusion in Action blog

    Recently, a team of qualitative researchers interviewed sixty mobile money agents and users in Kenya and Uganda to

  • The “I Don’t Have Enough Float” Quandary!
    04 Feb 2015

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      Yes

    Ugali is cornmeal porridge and a staple of the Kenyan diet; it is as Kenyan as M-PESA.  Last time my mother was making it, she ran out of cooking gas and texted me frantically to send her money so she could buy gas and finish cooking dinner before it got soggy.  I ran to the M-PESA agent near my

  • The Human Touch Required to Evolve Digital Finance
    24 Nov 2014

    • Anastasia Mirzoyants

      Faculty Image: 
      Faculty Title: 
      NA
      Link: 
      http://ke.linkedin.com/pub/dr-anastasia-mirzoyants/50/8a9/718
      External Contributor: 
      Yes

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    Service Offerings at Agents are Static & Rudimentary

    Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in

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