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02 Oct 2017
The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in
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29 Aug 2017
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20 Apr 2017
Banks eyeing agency banking rollouts in Africa can learn from Kenya
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06 Mar 2017
The dormancy scourge
Every year the
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11 Oct 2016
Discussions around Master Agents are often confusing. This confusion usually stems from the varying terms used to describe them. While to some providers they are ‘Aggregators’, to
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31 May 2016
Warimako ! – a Wolof expression translating to “Send me money”– is embedded in Senegalese vernacular, demonstrating the widespread adoption of Over-the-Counter (OTC) money transfers in this market.
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12 May 2016
It’s a common belief that agents in rural regions need more cash than e-float to meet the demand of their customers, while in urban areas cash-in and cash-out transactions balance themselves out. The
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18 Dec 2015
This is the third blog in a three part series, which compares digital financial service offerings in Kenya. The
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16 Dec 2015
This is the second blog in a three part series, which compares digital financial service offerings in Kenya. The first blog focused on mobile money
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14 Dec 2015
There has been a great deal of international discourse on the topic of mobile money after Kenya’s successful implementation of M-PESA, and as we recently wrote,