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03 Aug 2018
We met Cyrus Kibuchi on a Monday morning at Kamangu, a town 40 km from Nairobi. Cyrus works as an agent in Kamangu, and days like this usually find him busy at work. He is an agent who serves seven digital financial services (DFS)
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18 Dec 2017
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08 Dec 2017
Digital Financial Services (DFS) emerged in Indonesia in 2007, with e-money services targeted at the middle income and affluent segments rather than the unbanked and underbanked masses. In 2014,
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02 Oct 2017
The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in
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04 Sep 2017
"Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa
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01 Sep 2017
With special thanks and acknowledgement to Abhinav Sinha (EKO India), Tamara Cook (FSD Kenya), Kwame Oppong (CGAP), Paul Mbugua (Eclectics), Paul Musoke (FSD Africa), and Abigail Komu (Independent Consultant).
Some people may argue that agent
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30 Aug 2017
The blog is based on insightful inputs from Maurice Oyare (PesaPoint), Joseck Mudiri (IFC), Edwin Otieno (Software Group), George Muga (Airtel-Africa), Edwin Odira (Telkom), Paul Langlois-Meurinne (Optimetrics), Nic Wasunna (GSMA) and Wilfred Ndirangu (Eclectics
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29 Aug 2017
Over the last four years, as part of the Agent Network Accelerator (ANA
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29 Aug 2017
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20 Apr 2017
Banks eyeing agency banking rollouts in Africa can learn from Kenya