Our Courses

  • Core Principles of DFS

    In spite of the promise of digital financial services (DFS), challenges abound.  Many deployments remain hopelessly under used, and both uptake and usage remains a challenge. Other stakeholders including traditional financial service providers, policy-makers, donor and other...

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  • Risk and Fraud Management in DFS

    Risk and fraud pose significant strategic and operational threats for digital financial service (DFS) deployments – and reduce customer uptake and usage. This course analyses risk and fraud management from the demand side (customer level) perspective, as well as the supply...

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  • Rethinking Marketing for DFS Uptake and Usage

    Many digital financial services (DFS) deployments continue to struggle with low uptake and high rates of inactivity amongst registered users. Delivery of DFS not only requires good product and excellent distribution channels, but also the right marketing strategies.  This...

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  • Agent Network Accelerator

    Agent Network Management is one of the biggest challenges for expanding mobile money and agent banking roll-outs. Indeed, robust and reliable agent networks are the necessary foundation of any successful deployment of digital financial services (DFS). This course equips...

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  • Digital Finance for Microfinance Institutions

     

    Microfinance institutions (MFIs) are increasingly facing pressure to go digital. The benefits are numerous, as DFS has the power to lower operational costs and increase outreach and efficiency. However, digital finance is extremely complex and the operational...

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  • Product Innovation and Development

    The vast majority of digital financial services are still based on P2P and bill payments. How can we move to the next level and offer solutions that meet the mass market’s myriad of financial needs?  This course takes participants through a systematic process for developing...

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