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03 Aug 2018
We met Cyrus Kibuchi on a Monday morning at Kamangu, a town 40 km from Nairobi. Cyrus works as an agent in Kamangu, and days like this usually find him busy at work. He is an agent who serves seven digital financial services (DFS)
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13 Feb 2018
As we gear up to unveil the second edition of MicroSave’s acclaimed Agent Network Accelerator (ANA) programme, here
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29 Jan 2018
This blog is second in the series on the key findings and recommendations of the recently concluded Agent Network Accelerator (ANA) Indonesia
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28 Jan 2018
Customer development is a fundamental requirement for any business. In digital financial services (DFS), we can view customer development as a journey that comprises customer discovery, customer captivation, and appropriating value. Customer discovery involves finding
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18 Dec 2017
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08 Dec 2017
Digital Financial Services (DFS) emerged in Indonesia in 2007, with e-money services targeted at the middle income and affluent segments rather than the unbanked and underbanked masses. In 2014,
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08 Nov 2017
MicroSave / The Helix Institute of Digital Finance will be launching the findings from the second wave of the Agent Network Accelerator (ANA) Study for Nigeria on the 5th December 2017. The study was conducted with the financial
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02 Oct 2017
The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in
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13 Sep 2017
The Soul of an Agent Network
The Helix Institute has evaluated and advised all types of agent networks in countries around the world. Big ones, rural ones, new ones, bank ones, and even imaginary inactive ones. Despite the
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04 Sep 2017
"Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa