• 29 Aug 2017
    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Order: 
      1
      External Contributor: 
      No
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    Over the last four years, as part of the Agent Network Accelerator (ANA) project, we have interviewed more than 34,000 agents from

  • 18 Oct 2016
    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      External Contributor: 
      Yes
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other

  • 11 Oct 2016
    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes

    Discussions around Master Agents are often confusing.  This confusion usually stems from the varying terms used to describe them. While to some providers they are ‘Aggregators’, to

  • 20 Jun 2016
    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      External Contributor: 
      Yes
    • Anup Singh

      Faculty Image: 
      Faculty Title: 
      Principal Consultant
      External Contributor: 
      Yes

    Walking through the markets of Senegal and Pakistan, you will easily hear ‘Warimako!’, and ‘Easypaisa kara lo!’  These phrases have morphed into a catch-all for mobile money transfers—

  • 13 Nov 2015
    • Dorieke Kuijpers

      Faculty Image: 
      Faculty Title: 
      Research Project Manager, Digital Financial Insights at MicroSave
      External Contributor: 
      Yes
    • Jeffrey Riecke

      Faculty Image: 
      Faculty Title: 
      Senior Associate at Accion
      External Contributor: 
      Yes

    This blog was originally posted on the CFI Accion Blog

  • 03 Nov 2015
    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      External Contributor: 
      Yes

    While the first blog in this series explained how Indian Government mandates have determined

  • 11 Jun 2015
    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Pakistan is easily one of the top five leading digital finance markets in the world; yet also certainly one of the least understood.  Anyone striving to learn about it must first understand how the Over-the-Counter (OTC) methodology adopted in Pakistan works, as it operates uniquely compared to