• 18 Oct 2016
    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      External Contributor: 
      Yes
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other

  • 17 Jun 2016
    • Dorcas Muthoni

      Faculty Image: 
      Faculty Title: 
      Analyst - Strategic Operations for Digital Finance
      External Contributor: 
      Yes
    • Mohit Saini

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      External Contributor: 
      Yes
    • Kritika Shukla

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      External Contributor: 
      Yes
    • Piyush Singh

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      External Contributor: 
      Yes
    • Priya Garg

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      External Contributor: 
      Yes

    In India, 

  • 23 Jun 2015
    • Michelle Kaffenberger

      Faculty Image: 
      Faculty Title: 
      Research Consultant
      External Contributor: 
      Yes

    This blog was orginally posted on the CGAP Blog

    Digital financial services are growing globally, with a

  • 11 Jun 2015
    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Pakistan is easily one of the top five leading digital finance markets in the world; yet also certainly one of the least understood.  Anyone striving to learn about it must first understand how the Over-the-Counter (OTC) methodology adopted in Pakistan works, as it operates uniquely compared to

  • 22 Apr 2015
    • Christine Gachui

      Faculty Image: 
      Faculty Title: 
      Manager - Inclusive Finance and Banking at MicroSave
      External Contributor: 
      Yes

    When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company?  Whose customer are you?  In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO

  • 07 Apr 2015
    • Doreen Ahimbisibwe

      Faculty Image: 
      Faculty Title: 
      Manager-Inclusive Finance and Banking
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    How much does an agent need to earn to be satisfied, and stay motivated enough to provide a high quality of service to customers?  Behavioral science teaches us that people anchor their appraisals of value to other numbers around them in the ecosystem. Marketing firms understand this concept

  • 02 Apr 2015
    • Doreen Ahimbisibwe

      Faculty Image: 
      Faculty Title: 
      Manager-Inclusive Finance and Banking
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    This blog was originally posted on MicroSave's 'Financial Incusion in Action blog

    Recently, a team of qualitative researchers interviewed sixty mobile money agents and users in Kenya and Uganda to

  • 04 Feb 2015
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      No

    Ugali is cornmeal porridge and a staple of the Kenyan diet; it is as Kenyan as M-PESA.  Last time my mother was making it, she ran out of cooking gas and texted me frantically to send her money so she could buy gas and finish cooking dinner before it got soggy.  I ran to the M-PESA agent near my

  • 24 Nov 2014
    • Anastasia Mirzoyants

      Faculty Image: 
      Faculty Title: 
      NA
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Service Offerings at Agents are Static & Rudimentary

    Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in