• 29 Aug 2017
    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Order: 
      4
      External Contributor: 
      No
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    Over the last four years, as part of the Agent Network Accelerator (ANA) project, we have interviewed more than 34,000 agents from

  • 29 Mar 2017
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    DFS providers struggle with a variant on the chicken and egg problem: whether to recruit more agents or more customers? How to provide adequate access for customers while ensuring agents face sufficient

  • 06 Mar 2017
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

     

    The dormancy scourge

    Every year the

  • 06 Mar 2017
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    Financial access is the foundation of financial inclusion.  A person cannot decide to use a financial service until it has been extended within their reach.  Central to measuring access to finance is the

  • 03 Mar 2017
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    The first blog in this series explained that currently,

  • 11 Oct 2016
    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes

    Discussions around Master Agents are often confusing.  This confusion usually stems from the varying terms used to describe them. While to some providers they are ‘Aggregators’, to

  • 06 Apr 2016
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      No

    Typhoons are great engines of destruction. When a typhoon makes landfall it often produces a devastating storm surge that destroys everything in its path without mercy. The best defence against a typhoon is an accurate forecast

  • 13 Nov 2015
    • Dorieke Kuijpers

      Faculty Image: 
      Faculty Title: 
      Research Project Manager, Digital Financial Insights at MicroSave
      External Contributor: 
      Yes
    • Jeffrey Riecke

      Faculty Image: 
      Faculty Title: 
      Senior Associate at Accion
      External Contributor: 
      Yes

    This blog was originally posted on the CFI Accion Blog

  • 22 Apr 2015
    • Christine Gachui

      Faculty Image: 
      Faculty Title: 
      Manager - Inclusive Finance and Banking at MicroSave
      External Contributor: 
      Yes

    When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company?  Whose customer are you?  In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO

  • 18 Mar 2015
    • Leena Anthony

      Faculty Image: 
      Faculty Title: 
      Analyst
      External Contributor: 
      Yes
    • Karthik Balasubramanian

      Faculty Image: 
      Faculty Title: 
      NA
      External Contributor: 
      Yes

    One of the major objectives of the Agent Network Accelerator (ANA) project is to determine which aspects of strategic operations really build the business case in the agency business. The Helix Institute has partnered with the 

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