• 28 Jan 2018
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      No
    • Irene Wagaki

      Faculty Image: 
      Faculty Title: 
      Assistant Manager- Digital Financial Services at MicroSave
      External Contributor: 
      Yes

    Customer development is a fundamental requirement for any business. In digital financial services (DFS), we can view customer development as a journey that comprises customer discovery, customer captivation, and appropriating value. Customer discovery involves finding

  • 08 Nov 2017
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      No

    MicroSave / The Helix Institute of Digital Finance will be launching the findings from the second wave of the Agent Network Accelerator (ANA) Study for Nigeria on the 5th December 2017. The study was conducted with the financial

  • 06 Apr 2016
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      No

    Typhoons are great engines of destruction. When a typhoon makes landfall it often produces a devastating storm surge that destroys everything in its path without mercy. The best defence against a typhoon is an accurate forecast

  • 13 Nov 2015
    • Dorieke Kuijpers

      Faculty Image: 
      Faculty Title: 
      Research Project Manager, Digital Financial Insights at MicroSave
      External Contributor: 
      Yes
    • Jeffrey Riecke

      Faculty Image: 
      Faculty Title: 
      Senior Associate at Accion
      External Contributor: 
      Yes

    This blog was originally posted on the CFI Accion Blog

  • 13 Nov 2015
    • Dorieke Kuijpers

      Faculty Image: 
      Faculty Title: 
      Research Project Manager, Digital Financial Insights at MicroSave
      External Contributor: 
      Yes
    • Jeffrey Riecke

      Faculty Image: 
      Faculty Title: 
      Senior Associate at Accion
      External Contributor: 
      Yes

    This blog was originally posted on the CFI Accion Blog.

    The

  • 26 Jan 2015
    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Financial inclusion has evolved significantly since the days of microfinance. Today, instead of building small financial institutions to offer services to marginalized populations, partnerships are being built with huge banks and telecom providers that leverage their infrastructure, human

  • 17 Jul 2014
    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Five years after the passage of the 2009 Regulatory Framework for Mobile Payment Services by The Central Bank of Nigeria (CBN),