• 04 Sep 2017
    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Managing Director - Africa at MicroSave
      Order: 
      3
      External Contributor: 
      No
    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services Ecosystems
      External Contributor: 
      No

    "Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa

  • 01 Sep 2017
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      5
      External Contributor: 
      No
    • William Nanjero

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Digital Finance at MicroSave
      Order: 
      2
      External Contributor: 
      No
    • Isaac Ondieki

      Faculty Image: 
      Faculty Title: 
      Regional Managing Director Africa Nairobi, Kenya
      External Contributor: 
      No

    With special thanks and acknowledgement to Abhinav Sinha (EKO India), Tamara Cook (FSD Kenya), Kwame Oppong (CGAP), Paul Mbugua (Eclectics), Paul Musoke (FSD Africa), and Abigail Komu (Independent Consultant).

    Some people may argue that agent

  • 29 Aug 2017
    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Analyst
      External Contributor: 
      Yes
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    Since its launch in 2013, The Helix Institute has offered evidence-based insights, practical training

  • 10 Jan 2017
    • Akhand Tiwari

      Faculty Image: 
      Faculty Title: 
      Senior Manager at MicroSave
      External Contributor: 
      Yes
    • Bhavana Srivastava

      Faculty Image: 
      Faculty Title: 
      Associate Director - Business Development & Project Management
      External Contributor: 
      Yes
    • Pragya Jain

      Faculty Image: 
      Faculty Title: 
      Quant Expert (M&E) at MicroSave
      External Contributor: 
      Yes

    The Helix Institute of Digital Finance recently concluded the second wave of the Agent Network Accelerator (ANA) study in Bangladesh, which, along with a number of other key findings, highlights the

  • 14 Nov 2016
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    When it comes to fraud in digital financial services (DFS), stories from Uganda will surely arise: be it the infamous case of

  • 01 Nov 2016
    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      External Contributor: 
      Yes
  • 01 Nov 2016
    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      External Contributor: 
      Yes
  • 18 Oct 2016
    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      External Contributor: 
      Yes
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes

    Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other

  • 05 Oct 2016
    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      5
      External Contributor: 
      No

    Agents are deemed the lynchpin of any

  • 30 Aug 2016
    • Akhand Tiwari

      Faculty Image: 
      Faculty Title: 
      Senior Manager at MicroSave
      External Contributor: 
      Yes
    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager, Digital Financial Insights at MicroSave
      External Contributor: 
      Yes

    Patrick, Deputy Manager of Operations of a digital financial service provider in Zambia, was on his quarterly monitoring visit in Kafue, 60 kilometres from Lusaka, when he, yet

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