• 14 Jul 2015
    • Ignacio Mas

      Faculty Image: 
      Faculty Title: 
      xx
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Agents are critical to the customer experience of digital money services because they represent the first and most tangible service touch points for most end users. Agent networks are also probably the most operationally burdensome and costly element of the digital financial service value chain

  • 23 Jun 2015
    • Michelle Kaffenberger

      Faculty Image: 
      Faculty Title: 
      Research Consultant
      External Contributor: 
      Yes

    This blog was orginally posted on the CGAP Blog

    Digital financial services are growing globally, with a

  • 11 Jun 2015
    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Pakistan is easily one of the top five leading digital finance markets in the world; yet also certainly one of the least understood.  Anyone striving to learn about it must first understand how the Over-the-Counter (OTC) methodology adopted in Pakistan works, as it operates uniquely compared to

  • 27 May 2015
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Since the launch of M-PESA in 2007 the story of digital finance in Kenya has been synonymous with that of the story of M-PESA.  However, data just released from The Helix Institute of Digital Finance

  • 22 Apr 2015
    • Christine Gachui

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Order: 
      10
      External Contributor: 
      No

    When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company?  Whose customer are you?  In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO

  • 07 Apr 2015
    • Doreen Ahimbisibwe

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Order: 
      10
      External Contributor: 
      No
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    How much does an agent need to earn to be satisfied, and stay motivated enough to provide a high quality of service to customers?  Behavioral science teaches us that people anchor their appraisals of value to other numbers around them in the ecosystem. Marketing firms understand this concept

  • 02 Apr 2015
    • Doreen Ahimbisibwe

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Order: 
      10
      External Contributor: 
      No
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    This blog was originally posted on MicroSave's 'Financial Incusion in Action blog

    Recently, a team of qualitative researchers interviewed sixty mobile money agents and users in Kenya and Uganda to

  • 18 Mar 2015
    • Leena Anthony

      Faculty Image: 
      Faculty Title: 
      Analyst
      External Contributor: 
      Yes
    • Karthik Balasubramanian

      Faculty Image: 
      Faculty Title: 
      NA
      External Contributor: 
      Yes

    One of the major objectives of the Agent Network Accelerator (ANA) project is to determine which aspects of strategic operations really build the business case in the agency business. The Helix Institute has partnered with the 

  • 25 Feb 2015
    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      External Contributor: 
      Yes
    • Ghiyazuddin Mohammed

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      External Contributor: 
      Yes
  • 04 Feb 2015
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes

    Ugali is cornmeal porridge and a staple of the Kenyan diet; it is as Kenyan as M-PESA.  Last time my mother was making it, she ran out of cooking gas and texted me frantically to send her money so she could buy gas and finish cooking dinner before it got soggy.  I ran to the M-PESA agent near my

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