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26 Jan 2015
Financial inclusion has evolved significantly since the days of microfinance. Today, instead of building small financial institutions to offer services to marginalized populations, partnerships are being built with huge banks and telecom providers that leverage their infrastructure, human
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02 Dec 2014
Advanced Liquidity Management:
While liquidity management is consistently cited as one of the most challenging elements of managing an agent network, there are times when it is more difficult than others. People’s need to deposit, withdraw and send value fluctuates quite
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24 Nov 2014
Service Offerings at Agents are Static & Rudimentary
Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in
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11 Nov 2014
Earlier this year, The Helix Institute of Digital Finance conducted a nationally representative survey of 2,800 mobile money agents in Bangladesh, coupled with qualitative interviews across the country.
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17 Jul 2014
Five years after the passage of the 2009 Regulatory Framework for Mobile Payment Services by The Central Bank of Nigeria (CBN),
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20 Jun 2014
The Helix Institute of Digital Finance released its third Agent Network Accelerator (ANA) country report on 19th June 2014, in a launch event conducted in partnership with FSDK and
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19 Jun 2014
In October 2012, GSMA MMU asked the burning question; ‘Can mobile money work for merchant payments?’ Across the developed world cards are being
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04 Jun 2014
Tanzania is often cited as a model competitive market in digital financial services (DFS) with the three major providers healthily competing against one another. However, the story is a bit more complicated than that, and to really understand market dynamics in Tanzania it helps to examine
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29 Apr 2014
The Helix Institute of Digital Finance’s second Agent Network Accelerator (ANA) report based on a nationally
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07 Mar 2014
With 50% of cash-in/cash-out agents conducting at least 30 transactions per day, it is evident that Uganda is one of the world’s leading digital finance markets. However, despite its impressive growth, many operational challenges still persist. The Helix Institute of Digital Finance’s ‘