-
30 Aug 2016
Patrick, Deputy Manager of Operations of a digital financial service provider in Zambia, was on his quarterly monitoring visit in Kafue, 60 kilometres from Lusaka, when he, yet
-
28 Jun 2016
Bilkis Banu sits along with a few of her customers in the veranda of her house and talks to us about the close bond that she shares with them. She was signed up as an agent to offer door-to-door cash deposit and withdrawal services for
-
28 Jun 2016
MicroSave used its Market Insights for
-
31 May 2016
Warimako ! – a Wolof expression translating to “Send me money”– is embedded in Senegalese vernacular, demonstrating the widespread adoption of Over-the-Counter (OTC) money transfers in this market.
-
18 Dec 2015
This is the third blog in a three part series, which compares digital financial service offerings in Kenya. The
-
03 Nov 2015
While the first blog in this series explained how Indian Government mandates have determined
-
14 Jul 2015
Agents are critical to the customer experience of digital money services because they represent the first and most tangible service touch points for most end users. Agent networks are also probably the most operationally burdensome and costly element of the digital financial service value chain
-
04 Feb 2015
Ugali is cornmeal porridge and a staple of the Kenyan diet; it is as Kenyan as M-PESA. Last time my mother was making it, she ran out of cooking gas and texted me frantically to send her money so she could buy gas and finish cooking dinner before it got soggy. I ran to the M-PESA agent near my