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01 Oct 2015
Equity Bank’s introduction of the thin SIM under the Equitel brand is an important development for the Kenyan financial market as it brings customers more choice in terms of providers, and will hopefully push product innovation further in a market that has
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17 Aug 2015
This blog was originally posted on CGAP
Change is upon us. After eight years of market dominance Safaricom’s M-PESA seems to have finally met a potential contender, the banks.
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27 May 2015
Since the launch of M-PESA in 2007 the story of digital finance in Kenya has been synonymous with that of the story of M-PESA. However, data just released from The Helix Institute of Digital Finance
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22 Apr 2015
When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company? Whose customer are you? In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO
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02 Apr 2015
This blog was originally posted on MicroSave's 'Financial Incusion in Action blog
Recently, a team of qualitative researchers interviewed sixty mobile money agents and users in Kenya and Uganda to
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18 Mar 2015
One of the major objectives of the Agent Network Accelerator (ANA) project is to determine which aspects of strategic operations really build the business case in the agency business. The Helix Institute has partnered with the
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04 Feb 2015
Ugali is cornmeal porridge and a staple of the Kenyan diet; it is as Kenyan as M-PESA. Last time my mother was making it, she ran out of cooking gas and texted me frantically to send her money so she could buy gas and finish cooking dinner before it got soggy. I ran to the M-PESA agent near my
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02 Dec 2014
Advanced Liquidity Management:
While liquidity management is consistently cited as one of the most challenging elements of managing an agent network, there are times when it is more difficult than others. People’s need to deposit, withdraw and send value fluctuates quite
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24 Nov 2014
Service Offerings at Agents are Static & Rudimentary
Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in
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17 Jul 2014
Five years after the passage of the 2009 Regulatory Framework for Mobile Payment Services by The Central Bank of Nigeria (CBN),