Back

Digital Finance in the field

  • Accelerating Agent Banking in Kenya – Part Two
    13 Nov 2015

    • Dorieke Kuijpers

      Faculty Image: 
      Faculty Title: 
      Research Project Manager, Digital Financial Insights at MicroSave
      Link: 
      https://www.linkedin.com/in/dorieke-kuijpers-a0670718
      External Contributor: 
      Yes

    • Jeffrey Riecke

      Faculty Image: 
      Faculty Title: 
      Senior Associate at Accion
      Link: 
      https://www.linkedin.com/in/jeffreyriecke
      External Contributor: 
      Yes

    This blog was originally posted on the CFI Accion Blog

  • Whose Customer is it Anyway? Ensuring Every Customer is King
    22 Apr 2015

    • Christine Gachui

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Link: 
      https://www.linkedin.com/pub/christine-wanjiru-gachui/52/56b/501
      Order: 
      10
      External Contributor: 
      Yes

    When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company?  Whose customer are you?  In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO

  • Bending the Rules for Better Customer Service is probably a Good Thing
    02 Apr 2015

    • Doreen Ahimbisibwe

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Link: 
      https://www.linkedin.com/pub/doreen-ahimbisibwe/29/69/285
      Order: 
      10
      External Contributor: 
      No

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    This blog was originally posted on MicroSave's 'Financial Incusion in Action blog

    Recently, a team of qualitative researchers interviewed sixty mobile money agents and users in Kenya and Uganda to

  • The Better Service Agents Provide, The More Business They Do
    18 Mar 2015

    • Leena Anthony

      Faculty Image: 
      Faculty Title: 
      Analyst
      Link: 
      https://www.linkedin.com/pub/leena-anthony/20/883/aa0
      External Contributor: 
      Yes

    • Karthik Balasubramanian

      Faculty Image: 
      Faculty Title: 
      NA
      Link: 
      http://www.linkedin.com/pub/karthik-balasubramanian/7/711/603
      External Contributor: 
      Yes

    One of the major objectives of the Agent Network Accelerator (ANA) project is to determine which aspects of strategic operations really build the business case in the agency business. The Helix Institute has partnered with the 

  • The Ebbs & Flows of Liquidity Management
    02 Dec 2014

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    • Isaac Holy Ogwal

      Faculty Image: 
      Faculty Title: 
      Digital Financial Services Associate/Expert - UNCDF at United Nations
      Link: 
      https://ug.linkedin.com/in/isaac-holly-ogwal-302b3991
      External Contributor: 
      Yes

    Advanced Liquidity Management:

    While liquidity management is consistently cited as one of the most challenging elements of managing an agent network, there are times when it is more difficult than others.  People’s need to deposit, withdraw and send value fluctuates quite

  • The Human Touch Required to Evolve Digital Finance
    24 Nov 2014

    • Anastasia Mirzoyants

      Faculty Image: 
      Faculty Title: 
      NA
      Link: 
      http://ke.linkedin.com/pub/dr-anastasia-mirzoyants/50/8a9/718
      External Contributor: 
      Yes

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    Service Offerings at Agents are Static & Rudimentary

    Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in

  • Mobile Money Agents in Uganda: Sprinting ahead, but the marathon’s not yet over
    07 Mar 2014

    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/annabelroselee
      Order: 
      7
      External Contributor: 
      Yes

    With 50% of cash-in/cash-out agents conducting at least 30 transactions per day, it is evident that Uganda is one of the world’s leading digital finance markets. However, despite its impressive growth, many operational challenges still persist. The Helix Institute of Digital Finance’s ‘

Pages

Categories