• 01 Oct 2015
    • Zeituna Mustafa

      Faculty Image: 
      Faculty Title: 
      Analyst - Strategic Operations for Digital Finance
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Equity Bank’s introduction of the thin SIM under the Equitel brand is an important development for the Kenyan financial market as it brings customers more choice in terms of providers, and will hopefully push product innovation further in a market that has

  • 17 Aug 2015
    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes

    This blog was originally posted on CGAP

    Change is upon us.  After eight years of market dominance Safaricom’s M-PESA seems to have finally met a potential contender, the banks. 

  • 27 May 2015
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Since the launch of M-PESA in 2007 the story of digital finance in Kenya has been synonymous with that of the story of M-PESA.  However, data just released from The Helix Institute of Digital Finance

  • 22 Apr 2015
    • Christine Gachui

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Order: 
      10
      External Contributor: 
      Yes

    When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company?  Whose customer are you?  In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO

  • 02 Apr 2015
    • Doreen Ahimbisibwe

      Faculty Image: 
      Faculty Title: 
      Manager - Banking and Financial Services at MicroSave
      Order: 
      10
      External Contributor: 
      No
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    This blog was originally posted on MicroSave's 'Financial Incusion in Action blog

    Recently, a team of qualitative researchers interviewed sixty mobile money agents and users in Kenya and Uganda to

  • 18 Mar 2015
    • Leena Anthony

      Faculty Image: 
      Faculty Title: 
      Analyst
      External Contributor: 
      Yes
    • Karthik Balasubramanian

      Faculty Image: 
      Faculty Title: 
      NA
      External Contributor: 
      Yes

    One of the major objectives of the Agent Network Accelerator (ANA) project is to determine which aspects of strategic operations really build the business case in the agency business. The Helix Institute has partnered with the 

  • 04 Feb 2015
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes

    Ugali is cornmeal porridge and a staple of the Kenyan diet; it is as Kenyan as M-PESA.  Last time my mother was making it, she ran out of cooking gas and texted me frantically to send her money so she could buy gas and finish cooking dinner before it got soggy.  I ran to the M-PESA agent near my

  • 02 Dec 2014
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes
    • Isaac Holy Ogwal

      Faculty Image: 
      Faculty Title: 
      Digital Financial Services Associate/Expert - UNCDF at United Nations
      External Contributor: 
      Yes

    Advanced Liquidity Management:

    While liquidity management is consistently cited as one of the most challenging elements of managing an agent network, there are times when it is more difficult than others.  People’s need to deposit, withdraw and send value fluctuates quite

  • 24 Nov 2014
    • Anastasia Mirzoyants

      Faculty Image: 
      Faculty Title: 
      NA
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Service Offerings at Agents are Static & Rudimentary

    Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in

  • 17 Jul 2014
    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    Five years after the passage of the 2009 Regulatory Framework for Mobile Payment Services by The Central Bank of Nigeria (CBN),

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