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Digital Finance in the field

  • Targeting Agent Activity to Increase Returns
    06 Mar 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

     

    The dormancy scourge

    Every year the

  • From OTC to Mobile Accounts: Easypaisa’s Journey
    20 Jan 2017

    • Maha Khan

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/profile/view?id=41758598
      External Contributor: 
      Yes

    • Omar Moeen Malik

      Faculty Image: 
      Faculty Title: 
      Head of Payments, Easypaisa at Telenor Pakistan
      Link: 
      https://pk.linkedin.com/in/omarmoeen
      External Contributor: 
      Yes

    In 2009, Pakistan spearheaded the over the counter (OTC) transaction revolution. But in the summer of 2017, the digital financial services (DFS) landscape may experience a watershed moment. In June 2016, the

  • What does training actually do to agents?
    10 Jan 2017

    • Akhand Tiwari

      Faculty Image: 
      Faculty Title: 
      Senior Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/akhand-tiwari-10607a5
      External Contributor: 
      Yes

    • Bhavana Srivastava

      Faculty Image: 
      Faculty Title: 
      Associate Director - Business Development & Project Management
      Link: 
      https://in.linkedin.com/in/bhavana-srivastava-aa8a698
      External Contributor: 
      Yes

    • Pragya Jain

      Faculty Image: 
      Faculty Title: 
      Quant Expert (M&E) at MicroSave
      Link: 
      https://in.linkedin.com/in/pragya-jain-45a68912
      External Contributor: 
      Yes

    The Helix Institute of Digital Finance recently concluded the second wave of the Agent Network Accelerator (ANA) study in Bangladesh, which, along with a number of other key findings, highlights the

  • Fighting DFS Fraud from Five Fronts
    14 Nov 2016

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    When it comes to fraud in digital financial services (DFS), stories from Uganda will surely arise: be it the infamous case of

  • Building a Business Case for Women Agents
    18 Oct 2016

    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      Link: 
      https://ke.linkedin.com/in/mélissa-rousset-91064722/en
      External Contributor: 
      Yes

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other

  • Demystifying The Role of Master Agents
    05 Oct 2016

    • Annabel Schiff

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/annabelroselee
      Order: 
      7
      External Contributor: 
      Yes

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      Yes

    Agents are deemed the lynchpin of any

  • Agency Banking: How Female Agents Make a Difference
    28 Jun 2016

    • Samveet Sahoo

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://in.linkedin.com/in/samveetsahoo
      External Contributor: 
      Yes

    • Aakanksha Thakur,

      Faculty Image: 
      Faculty Title: 
      Assistant Manager at MicroSave
      Link: 
      https://in.linkedin.com/in/aakankshathakur
      External Contributor: 
      Yes

    • Prabir Barooah

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://in.linkedin.com/in/prabir-barooah-181b1514
      External Contributor: 
      Yes

    • Isvary Sivalingam

      Faculty Image: 
      Faculty Title: 
      Manager at MicroSave - Financial Inclusion Consulting
      Link: 
      https://fr.linkedin.com/in/isvary-sivalingam-32220620
      External Contributor: 
      Yes

    Bilkis Banu sits along with a few of her customers in the veranda of her house and talks to us about the close bond that she shares with them. She was signed up as an agent to offer door-to-door cash deposit and withdrawal services for

  • Is the Non-Exclusive Agent Network Model Paying Off in Senegal?
    31 May 2016

    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      Link: 
      https://ke.linkedin.com/in/mélissa-rousset-91064722/en
      External Contributor: 
      Yes

    • Sabine Some - Mensah

      Faculty Image: 
      Faculty Title: 
      Technical Specialist Digital Finance at UNCDF
      Link: 
      https://ca.linkedin.com/in/sabinesomemensah
      External Contributor: 
      Yes

    Warimako ! – a Wolof expression translating to “Send me money”– is embedded in Senegalese vernacular, demonstrating the widespread adoption of Over-the-Counter (OTC) money transfers in this market.

  • Quels enjeux pour le modèle de réseau non-exclusif au Sénégal ?
    24 May 2016

    • Melissa Rousset

      Faculty Image: 
      Faculty Title: 
      Project Manager - Digital Financial Insights
      Link: 
      https://ke.linkedin.com/in/mélissa-rousset-91064722/en
      External Contributor: 
      Yes

    • Sabine Some - Mensah

      Faculty Image: 
      Faculty Title: 
      Technical Specialist Digital Finance at UNCDF
      Link: 
      https://ca.linkedin.com/in/sabinesomemensah
      External Contributor: 
      Yes

    Warimako ! – expression wolof qui signifie « Envoie-moi de l’argent » en français – fait désormais partie du vocabulaire courant au Sénégal, symbolique d’un marché où dominent les transferts d’argent

  • Competition in the Kenyan Digital Finance Market: Digital Deposits (Part 3 of 3)
    18 Dec 2015

    • Joyce Murithi

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Banking and Financial Services at MicroSave
      Link: 
      https://ke.linkedin.com/in/joyce-murithi-72298844
      Order: 
      8
      External Contributor: 
      Yes

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    This is the third blog in a three part series, which compares digital financial service offerings in Kenya.  The

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